Refund policy

Last Updated: 16 July 2025

At Yarkiy, your satisfaction is important to us. We take extra care to deliver skincare that is safe, effective, and securely packaged. However, if your order reaches you damaged, defective, or incorrect, we’re here to help — within clear, transparent guidelines.

🔁 What Is Eligible for Return or Exchange

Returns or exchanges are only accepted in the following cases:

  • You received a damaged or broken product

  • The product has a physical defect (e.g., cracked bottle, faulty pump)

  • You received the wrong product

⚠️ What Is Not Eligible

We do not accept returns or exchanges in the following cases:

  • Product has been opened, used, or tested

  • The outer packaging is missing or damaged

  • The request is made after 48 hours of delivery

  • You experienced a personal reaction or dislike (texture, scent, etc.)

Please note: Skincare is subjective. Individual results vary, and sensitivity is not a valid reason for return.

📩 How to Report an Issue

To request a return or exchange:

  1. Email us at care@yarkiy.in within 48 hours of delivery.

  2. Include your order number and clear photos of:

    • The product(s)

    • The outer packaging/box

    • The shipping label

All claims for damaged, incorrect, or missing products must be submitted within this 48-hour window.

🔍 Inspection & Resolution

  • All issues are reviewed based on the submitted images.

  • If your claim is approved:

    • A replacement will be shipped at no extra cost, OR

    • You may request a refund.

  • If the product is found ineligible (used, tampered, or reported late), the claim will be rejected.

🧴 Reminder on Product Safety

Once opened or used, skincare products cannot be repackaged or resold. To ensure safety and hygiene, we do not accept returns on used or opened merchandise under any circumstance.

Still Need Help?

We’re happy to guide you on usage or address concerns. Reach out to us at care@yarkiy.in — our team will get back within 24–48 hours.